Privacy Policy

1. Information We Collect

We only collect information that is necessary to provide better CXM Borna services, including:

• Contact information (name, phone number, email, company name) when completing forms or submitting consultation requests;
• Technical information such as IP, browser type, device, and access time for site performance analysis;
• Data related to user interaction with systems and forms to improve user experience.

2. Purpose of Information Collection

User information is used for the following purposes:

• Providing and improving CXM Borna platform services;
• Communicating with users and responding to support or consultation requests;
• Analyzing user behavior to enhance customer experience;
• Notifying about updates, offers, or related events (with user consent).

3. Information Protection

CXM Borna uses state-of-the-art security technologies and methods to protect user information against unauthorized access, modification, disclosure, or destruction.

Access to personal information is provided only to authorized personnel based on their job duties.

4. Sharing Information with Third Parties

User information will not be sold or transferred to any company, organization, or third party without their explicit consent, except in the following cases:

• Legal obligation or request from relevant authorities;
• Cooperation with technical contractors or business partners under specific confidentiality agreements to provide better services.

5. Cookies

The CXM Borna site uses cookies to improve performance, analyze traffic, and personalize user experience. Users can disable cookie storage through their browser settings; however, some parts of the site may not function properly.

6. User Rights

Users have the right to:

• Request to view, modify, or delete their personal information;
• Receive an explanation about how their data is used;
• Unsubscribe from newsletters or notifications at any time.

7. Changes to Privacy Policy

CXM Borna may update this policy at any time. Any changes will be communicated through this page and the last revision date will be posted at the top of the page. Continued use of services after announcing changes constitutes acceptance of the new version.