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Borna Messenger

All your business messengers, in one shared inbox for the whole team

Borna Messenger collects customer messages from WhatsApp, Telegram, Bale, Eitaa, Instagram, SMS, your website and Goftino in one place. Support and sales answer from a single web panel or Android app, while AI and auto-replies take part of the load off the team.

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Web panel · Android app · Persian and English

01 Supported messengers

Answer wherever your customers write

Eight channels in one inbox, each with its own features.

  • WhatsApp

    Delivered and read ticks, groups and channels, start a chat by number

  • Telegram

    Groups and channels, text formatting

  • Bale

    Groups and channels, start a chat by number

  • Eitaa

    Groups, start a chat by number

  • Instagram Direct

    Answer DMs with text, photos, video and voice

  • SMS

    Send and receive SMS, start a chat by number

  • Goftino widget

    Live website chat, showing the page the visitor is on right now

  • Your own website chat

    Your site's own chat, with phone verification and chat history for the customer

02 Shared inbox

One inbox, one team, one customer across every platform

  • Switch between one customer's chats on different messengers in one click
  • Continue the conversation with the same customer on WhatsApp, Telegram, Bale, Eitaa or SMS
  • Global search across names, numbers and message text, jumping straight to the message
  • Start a new conversation with just a mobile number
  • Quick replies by typing /, set per platform
  • Smart text suggestions from the team's earlier replies as you type
  • Edit and delete messages on the messenger itself

03 AI

AI works beside your team, not instead of it

AI answers customers and helps agents write. When an answer needs a person, the conversation goes to an agent.

Automatic answers to customers

  • Auto-replies on WhatsApp, Telegram, Bale, Eitaa, Instagram, Goftino and website chat
  • Understands the customer's text, voice messages and photos
  • Takes the customer's earlier conversations into account
  • Hands over to an agent with a notification when a person is needed

Smart assistant for agents

  • Suggested reply in one click
  • Rewrite text: more formal, shorter, longer or friendlier
  • An in-house team assistant that answers with sources, ready to send to the customer
  • The agent always has the final text before it is sent

04 Features

Everything a support and sales team needs

Automation

  • Three answer modes: AI assistant, keyword auto-reply, or agents only
  • Keyword auto-replies that recognise words even with typos
  • Unanswered messages offered to chosen colleagues; the first to accept takes over
  • Working hours for handovers and replies

Teamwork

  • Hand a conversation to a colleague with a text or voice note only the team sees
  • Internal chat between agents, and tasks with an owner, priority and due date
  • Contact lock: assign a customer to one agent across every messenger
  • Manager tab to oversee every agent's conversations

Customer management

  • CRM connection: contact name and access to the customer profile
  • Verify customers with an SMS code on Telegram, Bale, Eitaa and Instagram
  • A shared contact book for the whole team

Admin panel

  • Set each agent's access to each messenger
  • Operator performance: conversations, messages and response time

05 Web, Android and API

On desktop, mobile and your own systems

Android app and web panel

  • A native Android app with every messenger in one place
  • Reply straight from the notification, and call the customer from inside the chat
  • Push notifications in the browser and on Android, even when the panel is closed
  • Web panel on desktop and mobile, installable as an app
  • No message is lost in short outages

Works with your own systems

  • Send API for WhatsApp, Telegram, Bale, Eitaa, Instagram and SMS, single or bulk
  • Message and conversation history API for your CRM and reports
  • Contacts API to sync, add and search

See Borna Messenger with your own team

Book a free consultation and see Borna Messenger working on your own business messengers.

Request a demo
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